Política de reembolso
Refund and Warranty Policy
30-Day Returns — Direct Website Purchases
We accept returns within 30 days of delivery on items purchased directly from glassrebel.com, subject to the conditions below.
To be eligible, the item must be:
- Unused and in brand-new condition
- In its original, unopened packaging
- Complete with all accessories, inserts, and documentation
Any use of the tool voids return eligibility. These are professional cutting tools; once a tool or blade has been put to glass, it cannot be resold as new.
Returns are subject to a 10% restocking fee, and return shipping is paid by the customer. Original shipping charges are not refunded.
Request an RMA before shipping anything back: (208) 254-0006 or sales@glassrebel.com. We respond within 2 business days. Returns sent without an RMA number may be refused.
Refunds are issued to the original payment method within 5 business days of our receiving and inspecting the return.
Purchases made through distributors or dealers are not covered by this policy and must be returned or exchanged at the original point of sale.
Damaged, Defective, or Incorrect on Arrival
Not a return. No restocking fee, no shipping cost to you.
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery. We will send a prepaid return shipping label and repair or replace the item at our discretion, then ship it back to you at no charge. Photos or a short video may be required for verification.
1-Year Limited Warranty
Glass Rebel LLC warrants its hand and power tools to the original purchaser against defects in materials and workmanship for 1 year from the date of delivery, under normal professional use.
If a covered defect appears within that year, there is no cost to you. We send a prepaid return shipping label, repair or replace the tool at our discretion, and ship it back at no charge. Items must include serial/lot info and all accessories.
This warranty does not cover: consumables and wear items (including blades); cosmetic wear; misuse, abuse, accidents, impact, or neglect; improper storage; modifications; operation outside the tool’s rated specifications; or damage caused by non-Glass Rebel accessories.
Tools purchased through distributors carry the same warranty. Contact us directly for warranty support: (208) 254-0006 or sales@glassrebel.com.